Shipping policy

Where we ship
We ship across the Kingdom of Bahrain. If you are outside Bahrain, message us before you order and we will tell you whether we can reach you and what it costs.

How long it takes
Orders are sealed and sent within 3 to 4 days. Every decant is filled and crimped to order rather than pulled off a shelf, so that window covers the filling, the labelling and the handover to the courier. You will get a message when your order leaves us.

Orders placed on a weekend or a public holiday start counting from the next working day. If something is going to take longer than 3 to 4 days, we tell you before it does, not after.

Delivery
Delivery is handled by a local courier. They will contact you on the number you give at checkout, so please make sure it is one you answer. If a delivery cannot be completed after two attempts, the parcel comes back to us and we will get in touch to arrange it again.

Addresses
We send to the address exactly as it is entered at checkout. If you spot a mistake, message us the same day and we will correct it before the parcel goes out. Once it is with the courier we cannot change it.

Packaging
Vials are crimped, labelled with the fragrance name and the batch, and boxed with padding. If a parcel arrives damaged or leaking, photograph it before you open anything further and message us within 48 hours of delivery.

Lost or delayed parcels
If your order has not arrived within 10 days of dispatch, contact us and we will trace it with the courier. We do not consider a parcel lost until the courier does, but we will not leave you waiting on it alone.

Contact
Any question about an order in transit, message us and we will answer with the actual status rather than a template.